Assistance & Support
Support & Assistance

Support & Assistance

Lumiscaphe offers support and assistance contracts for all of its software.

Our phone support offer is maintained using dedicaded resources and expert staff who are trained to surpass your requirements in the daily use of your solution:

  • available and responsive phone support,
  • quality answers and follow-up,
  • continual assistance in the optimization of the use of your solution.

Tested strategies and suitable tools for a quick and complete resolution to your maintenance call:

  • proceedures for handling and follow-up of maintenance calls,
  • use of simple tools for remote maintenance,
  • file sharing over a secure, personalized ftp connection.

Scaled levels of support:

  • Level 1: Access to our knowledge base, FAQ, incident reporting portal
  • Level 2: Issue moved up to the integration and development departments
  • Level 3: Issue moved up to the research and development department