Our phone support offer is maintained using dedicaded resources and expert staff who are trained to surpass your requirements in the daily use of your solution:
- available and responsive phone support,
- quality answers and follow-up,
- continual assistance in the optimization of the use of your solution.
Tested strategies and suitable tools for a quick and complete resolution to your maintenance call:
- proceedures for handling and follow-up of maintenance calls,
- use of simple tools for remote maintenance,
- file sharing over a secure, personalized ftp connection.
Scaled levels of support:
- Level 1: Access to our knowledge base, FAQ, incident reporting portal
- Level 2: Issue moved up to the integration and development departments
- Level 3: Issue moved up to the research and development department